Effective HR professionals don’t just manage people—they develop them. This course teaches HR leaders and managers how to build a coaching mindset and mentoring culture that enhances employee growth, leadership development, and organizational performance.
By the end of this course, learners will be able to:
Differentiate between coaching and mentoring in an HR context.
Develop core coaching and mentoring skills.
Create structured coaching and mentoring programs.
Apply coaching for performance, development, and behavior change.
Evaluate the success and ROI of coaching initiatives.
What is coaching? What is mentoring?
Benefits to individuals and organizations
Coaching vs. managing
The role of HR in coaching and mentoring
Core coaching skills: listening, questioning, feedback, empathy
Coaching styles and frameworks (GROW model, CLEAR model, etc.)
Establishing trust and confidentiality
Setting coaching boundaries
Goal setting and contracting
Creating coaching agendas
Overcoming resistance in coaching sessions
Coaching conversations and real-life examples
Formal vs. informal mentoring
Identifying and matching mentors and mentees
Stages of the mentoring relationship
Supporting mentorship success
Using coaching to boost individual performance
Executive and leadership coaching
Coaching during performance reviews
Building internal coaching capabilities
Creating in-house coaching and mentoring programs
Integration with L&D and talent management
Monitoring progress and engagement
KPIs and ROI of coaching/mentoring initiatives
Coaching session planning template
Self-assessment: Your coaching style
Mentor-mentee matching exercise
GROW model roleplay scenarios
Designing a basic coaching program for your organization
On-demand video lessons and guides
Practical worksheets and templates
Downloadable hiring process checklist
Certificate of Completion
Lifetime access to updates for 12 months